By joining AVENIR FOCUS, you have the opportunity to carry out compensated mystery visits to evaluate the quality of customer service for a brand or business — such as a hotel, restaurant, retail store, supermarket, or travel operator.
Mystery Shopper AVENIR FOCUS
What Does It Mean to Be a Mystery Shopper?
It means secretly playing the role of a customer at a designated location. Your mission is to observe and objectively assess the quality of service and the customer experience in a store, supermarket, or any other type of business.
Applying to become a mystery shopper allows you to take part in qualimetry studies (Quality assessments conducted by companies) across a wide range of sectors and establishments.
Who Can Become a Mystery Shopper?
Anyone can become a mystery shopper, as long as they are registered in the AVENIR FOCUS panel.
To carry out your mission successfully, you’ll need to be credible, detail-oriented, reliable, and able to work independently.
During the mystery visit, you may be asked to play a variety of roles — such as a parent with several children, a dissatisfied customer, and more.
How Can I Take Part in a Mystery Shopping Mission?
Before you can participate in a mystery shopping mission, you need to:
- Register quickly and for free so AVENIR FOCUS can add you to its panel;
- Once you’re in our database, you may be selected for a mystery shopping assignment that matches your profile and preferences;
- If selected, you’ll be free to accept or decline the mission based on the location, dates, compensation, or any other benefits offered.
How Does a Mystery Shopping Mission Work?
- If you accept the mission, the AVENIR FOCUS team will provide you with all the instructions needed to carry out your assignment successfully.
- During your mission, you’ll act just like a regular customer. You may be asked to dine at a restaurant, contact the customer service of a major retail chain, buy a gift for a family member in a small shop, or evaluate a hotel during an overnight stay.
- You’ll need to pay close attention in order to report on your experience effectively!
- Once your mission is complete, you’ll be reimbursed for any expenses you incurred (such as parking fees, product purchases, or travel costs), and you’ll receive a compensation for your participation.
Participant Testimonials
Get in touch with our team
SAS AVENIR FOCUS
Head Office: 4 rue de Montribloud
69160 Tassin-la-Demi-Lune, France
+33 (0)4 78 28 45 18
panelistes@avenirfocus.com
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